Refund policy

We have a 14 day return policy, which means you have 14 days after you have received your order online to return it to House Of Logo 12 South Main Street Naas, Co Kildare, W91 N66K.

Instore Returns 
To be eligible for a return, your item must be in the same condition it was received in, Unworn, with tags, and you will also need your receipt as proof of purchase. 

For instore purchases there are no cash refunds. An exchange or credit note is the only offer that will be given on the discretion of staff/management and once the items return with tags and as sold within 14 days.

Online Returns
Once we receive your return, It will inspected, if for any reason your return is not in the condition you received it in we will contact you to discuss. 

 

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically be refunded by your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you.